Initial Contact / ChallengeOfgem engaged Residency to support the launch of the Boiler Upgrade Scheme, a flagship UK government initiative to reduce carbon emissions from home heating. With regulatory pressure, a public launch deadline, and limited internal delivery capacity, Ofgem required immediate support to mobilise and execute the programme.
Our ApproachWe deployed a cross-functional digital team including service designers, delivery managers, developers, testers, and business analysts. Working within GDS and CCS framework standards, we took ownership of delivery from discovery to live. Our agile approach prioritised user feedback, iterative delivery, and structured stakeholder engagement — enabling alignment between policy goals and product decisions.
The ResultsResidency accelerated delivery without compromising quality or compliance. We helped bring the scheme to public beta within government timelines, improved user experience through structured feedback loops, and established a delivery rhythm that Ofgem could build upon internally.
Initial Contact / ChallengeFaced with complex technology environments and evolving digital needs, the MoD needed access to cleared, agile specialists to support internal transformation programmes — all while maintaining security and governance protocols.
Our ApproachResidency supplied pre-vetted, security-cleared consultants to key programme areas, including cloud migration, data architecture, and DevOps. We embedded seamlessly into Defence Digital teams, aligning with internal workflows and assurance processes to ensure delivery progress without disruption.
The ResultsOur consultants brought pace and structure to several key delivery streams, enabling faster project progression while upholding defence-grade security standards. We also supported capability uplift across MoD teams by modelling agile practices and strengthening delivery discipline internally.
Initial Contact / ChallengeNCSC approached Residency to support digital transformation efforts while managing rapidly changing security demands. The challenge was to increase delivery capacity across product and engineering without risking compliance, consistency, or internal control.
Our ApproachWe provided experienced delivery managers, product owners, and cyber-aware engineers with expertise in secure delivery frameworks. Our teams worked alongside NCSC staff to enhance in-flight services, bring fresh technical thinking, and embed reusable delivery practices for scale.
The ResultsResidency’s involvement supported faster delivery of critical services with improved internal delivery governance. By modelling secure-by-design approaches, we helped NCSC scale delivery without compromising its cybersecurity mandate.
Initial Contact / ChallengeNHS Digital needed to scale its delivery team to accelerate digital services for patients and clinicians while navigating data sensitivity, legacy systems, and public visibility. The need was urgent, and the work required high assurance.
Our ApproachResidency assembled a blended team of content designers, researchers, engineers, and product specialists to contribute to NHS transformation programmes. We worked within NHS standards and agile delivery models to improve service usability and meet accessibility, data, and compliance requirements.
The ResultsWe helped drive improved user experiences across multiple digital services, delivered consistently against sprint goals, and embedded design thinking that prioritised patient needs. Our flexible resourcing model enabled NHS Digital to scale rapidly during a time of unprecedented pressure.
